HOW TO SHOP? (Please note that this service is currently, but only temporarily off-line. Please proceed to the 'HOW TO ORDER ' section)
HOW TO ORDER?
You will recieve a Receipt of Order by mail with information on how to complete the order process. You will also receive delivery details, shipping cost estimates for your garment/s.
You also have the option of collecting your order directly from House of Perris.
If your choice of garment/s are out of stock, you may Pre-Order. Simply follow the steps on 'How to Order' above and complete the purchase on the garments/s you have selected. You may custom size pre-ordered garments. Your custom order must include exact measurements.
Yoyr orde is complete when once payment of purchase/s is confirmed. you will receive a Confirmation of Order
SHIPPING COST/ ESTIMATE BEFORE PURCHASE
Based on your purchase choices,we will send the shipping cost estimations Receipt of Order mail. The shipping costs information will be available to your prior to the completion of your order, which allows you a chance to confirm that you acknowledge and accept the costs.
WHAT PAYMENT OPTIONS ARE AVAILABLE?
Your payment options are as follows:
WHEN WILL I RECEIVE MY PURCHASE?
Once payment is confirmed, you will receive a Confirmation of Order email which will notify you the shipping details. Please allow for at least 7 days after your confirmation of delivery email to receive your order if you are within South Africa. Please allow for days 14 days after your confirmation of delivery email if you are outside South Africa.
I ORDERED RECEIVED AN INVOICE BUT THE ITEM WAS SOLD OUT. HOW COME?
An item is only reserved once your proof of payment is received. If an item is very popular, it might be available when you order it, but sold out by the time you are ready to send payment or proof of it. We are unable to reserve items for you at present.
HOW DO I CLEAN A HAND KNITTED GARMENT?
Each garment carries specific care instruction you will receive with each order.
HOW OFTEN SHOULD I WASH MY GARMENT
Avoid washing clothes that are not dirty. Often, airing and brushing clothes is enough.
AT WHAT TEMPERATURE SHOULD I WASH MY GARMENTS
House of Perris always advises that you wash your garment at the lowest temperature possible. Lower washing temperature to save energy. Most detergents wash just as well at lower temperatures. Washing at 40°C uses around half as much energy as washing at 60°C. However, please keep the garment care tag shipped with your order to ensure the proper care is taken for your particular garment.
CAN I CANCEL MY ORDER?
You may cancel an order if the item has not yet been dispatched to you. To cancel please reply to the invoice you would have received for your order and state your wish to cancel. You will receive a reply confirming your cancellation.
Only items that have not been worn may be returned as long as the sales tag/ ticket is still attached to the garment. There will be no refund for items returned dirty or with the original tag detached from the garment. All our packages contain a return address label to use when you send items back. Please use the return address label enclosed with the package to post your items back to House of Perris. For more information on Returns please visit our Shipping & Delivery section
If items you purchased are returned and the return is accepted by House of Perris, the the refund will be effected within 30 days. Feel free to contact us to check the status of your returns and the amount owed to you. Your refund will be payable with the same payment method you chose for purchase.
You have up to 28 days to decide if the item is right for you. Please ensure that the label is attached to the garment and that the garment is in its original condition. Read the delivery note that comes with your package for more information.