DELIVERY

If all the items you ordered are available today, you can expect to receive your order within 4-6 working days following the ‘We’re packing your order’ email. Working days are defined as Monday to Friday and exclude bank holidays. Please allow an additional 4 working days for international destinations. 


SHIPPING COSTS

Free delivery is offered for orders over R10 000 within South Africa

Give us your destination and we will be happy to send you a quote.

According to the delivery Country there may be local taxes and duties for your order. For the Countries where taxes and duties cannot be calculated beforehand, you will be asked to pay them at delivery to the courier.


ORDER TRACKING

As soon as we start packing your order we will send you an email with the delivery information. After that you will be able to track your order on-line.


RETURNS

All returns MUST reach us within 30 days of delivery. Returns received more than 30 days from the date of delivery will not be accepted. Ensure the label is attached and the garment is in its original condition.

  • Items found faulty by no fault of the customer can be returned for a full refund.
  • Only items that have not been worn may be returned as long as the sales tag/ticket is still attached to the garment. There will be no refund for items returned dirty or with the original tag detached from the garment. All our packages contain a return address label to use when you send items back. Please use the return address label enclosed with the package to post your items.
  • Products that have been altered, repaired, incorporated or added to where such alteration, repair, incorporation or addition has not been authorized by House of Perris may NOT be returned.
  • If you have paid by credit or debit card, we will refund the balance to the card originally used.
  • Garments bought from an outlet store carrying House of Perris can only be refunded in the store from which the purchase was made and is not refundable through the on-line store.

Send your returns with a shipping service of your choice; the shipping cost is at your expense. 

Should you have any queries regarding your delivery options, please call us on +27 100 071 715 or email  info@houseofperris.com